Job Description

No matter whether a guest arrives weary from their travels or excited for a vacation, as a Night Auditor, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence which in turn creates a customer for life. Benefits Offered Cross‑training Opportunities Hotel Room Discounts Incentives $ Employee Referral Program $ Paid Time Off Paid Vacation (Full‑Time) Merit Increase $ 401k with Employer Contribution (Full‑Time) Medical, Dental, Vision (Full‑Time) Life Insurance (Full‑Time) Long‑term/Short‑term Disability (Full‑Time) Accident (Full‑Time) Critical Illness (Full‑Time) Schedule Flexible Shifts Available Morning/Evening/Night Weekends Full‑Time/Part‑Time Key Qualities A warm, people‑oriented demeanor A team‑first attitude A gift for paying attention to the smallest details Responsibilities Organize, confirm, and process guest check‑in/check‑outs and adapt for any changes, verify guest identity Respond to and resolve guest requests Secure payments, verifying and adjusting billing as needed Provide guests with room and hotel information, directions, amenities, and local interests Process night audit Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff Complete cashier and closing reports, counting the bank at the end of each shift securely Accept and record wake‑up calls, delivering to the right department Maintain confidentiality of all guests, proprietary information Communicate any emergency, lost item, or theft to proper staff and/or authorities Report maintenance problems, accidents, and safety hazards Keep contingency lists in case of emergency and communicate and necessary messages Protect company assets Comply with all quality assurance expectations Keep doors locked during the night Clean and organize the front desk, lobby, and market area when the hotel is quiet Required Qualities and Attributes A professional demeanor, a warm and welcoming personality, and must be able to engage easily and actively connect with others Be genuinely caring and compassionate and visibly demonstrate desire to understand others Create confidence and trust, while communicating the right message at the right time Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels Be direct yet tactful and considerate of the audience Speak with others using clear and professional language, and answer telephones using appropriate etiquette Maintain awareness of undesirable persons on premises Clean professional appearance Perform other reasonable job duties as requested by Supervisors Minimum Requirements The Night Audit role requires standing for long periods of time, or entire shifts. Read and visually verify information in a variety of formats (i.e., small print). Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand‑eye coordination. Move, lift, carry, push, pull and place objects weighing less than 25 pounds without assistance. Equal Employment Opportunity MHG Hotels LLC seeks to attract and retain a high‑performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. #J-18808-Ljbffr

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